Shipping, Returns and Refunds

Your satisfaction is our first priority at TLC Latex Pillows.

FAST AND FREE DELIVERY anywhere in Australia and New Zealand.

Pillows are sent via Australia Post free of charge, Australia and NZ wide, with parcel tracking advice sent to your nominated email address.

At TLC we pride ourselves on exquisite customer service. Almost all orders (99.9%) are shipped within ONE working day.

We offer an EXPRESS POST option for an additional $10. If extra fast delivery is required simply select this option at checkout. Express Post orders are priority shipped and we pay the extra cost for airfreight.



If your item is faulty upon receipt or is not as described, please return it within 7 days and we will gladly exchange the item or refund your credit card. 

If, after sleeping on a pillow for a few nights, you decide it doesn't suit you, we are happy to refund - or exchange it. The time limit for a pillow exchange is 30 days from your order date. 

Unless damaged prior to you receiving them, all items must be returned in the same condition as when received and securely packaged for return via Australia Post.

We do not cover the cost of return postage unless your item is faulty or not as described.

*NOTE: Pillow protectors and pillowcases are non-refundable.

NOTE: Promotions may attract a different returns policy on TLC products - please refer to those stand alone promotions and website Terms & Conditions for refund & return advice. Where promotional codes are used to obtain additional discount, products cannot be exchanged or refunded - unless faulty or not as described.


To return an item please email to and we will instruct you accordingly.

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning & reason for the return
  • Whether you would like a refund or exchange