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Returns and Refunds

Your satisfaction is our first priority at TLC Latex Pillows.

If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

If you decide to return a pillow then we’ll refund the purchase price, less the cost of the return postage.

RETURNS PROCESS

To return an item please email to sales@tlclatexpillows.com.au and we will instruct you accordingly.

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning & reason for the return
  • Whether you would like a refund or exchange